Law 29571 · Consumer Protection Code

Complaints Book

In accordance with the Consumer Protection and Defense Code (Law 29571), we make this complaints and claims register available to you. All fields marked with * are required.

Consumer identification

Full name *

Document type *

Document number *

Email address *

Phone number *

Address (optional)

Are you a minor? *

NoYes

Claim details

Type of claim *

Claim — dissatisfaction with the serviceComplaint — dissatisfaction with customer service

Service involved *

Claimed amount S/. (optional)

Description of the service *

Details of the complaint or claim *

Consumer request *

Sworn declaration

I declare that I am the service holder and accept under affidavit the truthfulness of the facts described.I have read and accept the Privacy Policy.

Filing a complaint or claim does not prevent recourse to other dispute resolution mechanisms, nor is it a prerequisite for filing a complaint with Indecopi.

The provider has a maximum of fifteen (15) calendar days to address the claim or complaint.

By submitting this form, you authorize Grupo Inproser SAC to contact you for follow-up and satisfaction evaluation.